The purpose of the position is to assist the Marina Manager in the development of strategies that enhance and expand Marina and Tides Club membership and ensures the efficient operation of the Marina/Tides. Plans and organizes membership drives. Works with FSS Marketing on campaigns and publicity to promote patronage and membership at the Marina/Tides. Performs various customer service, administrative services. Within established policies and objectives, coordinates and conducts a variety of recreation programs in support of a large program. Provides operational oversight of the Marina/Tides. Implements higher-level directives, selects activities, and services to be offered in addition to required basic programs. Schedules, publicizes, and promotes various programs/clinics and other activities. Ensures compliance with all state and local agencies regulatory requirements. Analyzes all related costs and calculates prices. Accounts for all funds involved in the program and makes recommendations to maintain a solid financial condition of activities. Develops and implements procedures to monitor, track, and document program effectiveness and success. Utilizes various software programs in researching networking, exchanging information, and establishing historical files of adventure program. Resolves customer issues and complaints. Monitors and tracks customer feedback to evaluate and then ensure quality service and client satisfaction. Establishes, reviews, and evaluates purchase of supplies, equipment, and resale merchandise. Assists manager with assigning, directing, and reviewing the work of assigned employees and volunteers. Recruits, mentors, organizes, plans, and provides direction to volunteers. May assist manager with assigning work to subordinates based on priorities, the difficulty of the work to be performed, and the capabilities of employees. In the absent of the Marina Manager may be required to prepare employee work schedules and reviews leave slips. May be required to assist other Community Services facilities in programing. Performs other duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12997223

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• The work requires physical exertion, and the incumbent must be able to bend, stoop, and lift items weighing up to 40 lbs
• A valid driver's license is required.
• Must be able to maintain ServSafe certification.
• This is a drug testing designated position. This incumbent is subject to random drug testing for drug use.
• Must be 16 years of age or older at the time of application.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/24/2026

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

Must have experience which provided a working familiarity with the routines and procedures followed in group activities or programs. Must have experience working in a membership industry and have functional experience and mastery of customer service within a membership-based business. Experience and familiarity with Microsoft Office software programs to include Work, Excel and Power Point, are highly desirable. Must have the ability to build teams and work with others. Must have experience demonstrated ability in basic book-keeping fundamentals and cashier operations.